Wizzou

Privacy Policy

Last edited at August 27, 2026

1. WHO WE ARE

Connexeon BV, trading under the name Wizzou, with registered office at Emiel Banningstraat 47 / 5, 2000 Antwerp, Belgium and registered with the Crossroads Bank for Enterprises under number 0867.496.536, is responsible for the processing of personal data as described in this Privacy Policy where Wizzou acts as data controller.

In this Privacy Policy, "Wizzou", "we", "us" and "our" refer to Connexeon BV trading as Wizzou.

Questions, requests or concerns relating to privacy or personal data may be sent to privacy@wizzou.com.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy explains how Wizzou collects, uses, shares, protects and retains personal data in connection with websites, portals, forms, communications and services operated under the wizzou.com domain, as well as our general business relationship with customers, prospects, suppliers, partners, applicants and other contacts.

This includes, where applicable, our website, customer and support interactions, project enquiries, hosting and infrastructure services, consulting, software development, digital marketing and other Wizzou services.

Products or services operated under separate brands, including Ominity and Onetagger, may have their own privacy policies. Where a separate privacy policy applies to such a product or service, that policy takes precedence for processing specifically related to that product or service.

This Privacy Policy does not necessarily apply to third-party websites, platforms or services that may be linked from Wizzou websites. Those third parties process personal data according to their own privacy policies.

3. OUR ROLE UNDER DATA PROTECTION LAW

Depending on the circumstances, Wizzou may process personal data either as a data controller or as a data processor.

Wizzou generally acts as data controller when it determines why and how personal data is processed, for example when:

  • you visit our website;
  • you contact us;
  • you request a quotation or consultation;
  • you become a customer;
  • we manage billing and accounting;
  • we send permitted marketing communications;
  • you apply for a job or other position;
  • we operate our own security, analytics and administrative systems.

Wizzou may act as a data processor where we process personal data solely on behalf of a customer, for example where customer applications, websites, databases, backups or infrastructure hosted or managed by Wizzou contain personal data controlled by that customer.

Where Wizzou acts as processor, the relevant customer is normally responsible for determining the purposes and lawful basis of the processing and for providing appropriate privacy information to the affected individuals. Processing by Wizzou will be governed by the applicable agreement and, where required, a data processing agreement.

4. PERSONAL DATA WE MAY COLLECT

The personal data we process depends on how you interact with Wizzou.

We may process the following categories of personal data:

  • Identification data, such as your name, username, customer number or other identifiers;
  • Contact data, such as your email address, telephone number, postal address and company contact information;
  • Professional information, such as your employer, role, job title, department and business relationship with us;
  • Account information, such as account identifiers, authentication information and account preferences;
  • Customer and contractual information, such as quotations, agreements, project details, service subscriptions, correspondence and support history;
  • Billing and financial information, such as billing addresses, VAT numbers, invoice details, payment status and transaction references;
  • Technical information, such as IP addresses, browser information, device information, operating system, timestamps, request information, server logs and security events;
  • Usage information, such as pages viewed, interactions with our website, traffic sources, conversion events and use of Wizzou services;
  • Marketing information, such as communication preferences, newsletter subscriptions, campaign interactions and advertising attribution information;
  • Support information, including support tickets, technical information, logs, attachments and communications provided in connection with a support request;
  • Recruitment information, such as CVs, employment history, education, portfolio information, contact details and other information submitted as part of an application;
  • Content submitted through forms, including information voluntarily included in contact, project, consultation, support, case study or other forms;
  • Security information, such as authentication events, abuse reports, suspicious activity, fraud indicators and infrastructure access logs.

We may also process other personal data that you voluntarily provide to us or that is reasonably necessary in connection with our services or business relationship.

5. HOW WE COLLECT PERSONAL DATA

We may collect personal data directly from you, automatically through our websites and systems, or from third parties.

Personal data may be collected when you:

  • visit or use a Wizzou website;
  • complete a contact or consultation form;
  • request a quotation or project proposal;
  • subscribe to a newsletter or marketing communication;
  • contact our support team;
  • become a customer or supplier;
  • use services or infrastructure provided by Wizzou;
  • apply for a position at Wizzou;
  • communicate with us by email, telephone, ticketing system or another channel.

We may also receive information from third parties, including business partners, customers, payment providers, analytics providers, advertising platforms, public business registers, professional networks and other lawful sources.

We process personal data only where we have an appropriate legal basis under applicable data protection law.

Depending on the processing activity, this may include:

  • your consent;
  • the performance of a contract or steps requested before entering into a contract;
  • compliance with a legal obligation;
  • our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests.

We may process personal data for the purposes described below.

7. ENQUIRIES, CONSULTATIONS AND PROJECT REQUESTS

When you contact Wizzou, request information, submit a consultation or project request, or otherwise express an interest in our services, we process the information you provide in order to respond to your request and evaluate a potential business relationship.

This may include your name, contact details, company, project information, budget information, requirements and correspondence.

The legal basis is generally taking steps at your request before entering into a contract and, where applicable, Wizzou's legitimate interest in managing business enquiries and developing commercial relationships.

8. CUSTOMER AND SERVICE MANAGEMENT

We process personal data where necessary to create and manage customer relationships and provide contracted Services.

This may include:

  • customer onboarding;
  • contract and quotation management;
  • project management;
  • service provisioning;
  • account administration;
  • technical support;
  • service communications;
  • maintenance and operations;
  • customer relationship management.

The legal basis for this processing is generally the performance of our Agreement with the Customer and our legitimate interest in efficiently managing our services and business relationships.

9. BILLING, ACCOUNTING AND PAYMENTS

We process personal and business contact information for invoicing, payment processing, accounting, financial administration, debt recovery and compliance with tax and accounting obligations.

This may involve information such as names, company details, addresses, VAT numbers, invoices, transaction references and payment status.

The legal basis is generally the performance of a contract, compliance with legal obligations and Wizzou's legitimate interest in administering and recovering amounts due.

10. SUPPORT AND CUSTOMER COMMUNICATIONS

When you contact Wizzou for technical or customer support, we process the information necessary to investigate and resolve your request.

This may include account information, correspondence, technical logs, screenshots, attachments, configuration information and other data voluntarily supplied in the support request.

Support interactions may be retained where reasonably necessary to maintain service history, diagnose recurring issues, demonstrate actions taken or protect the legitimate interests of Wizzou and its customers.

11. WEBSITE ANALYTICS AND PERFORMANCE

We use analytics and measurement technologies to understand how visitors use our websites, evaluate website performance and improve our services.

Depending on your consent choices and applicable law, these technologies may collect information such as:

  • IP address;
  • device and browser information;
  • pages visited;
  • referring website or campaign;
  • session and interaction information;
  • conversion events;
  • approximate location derived from network information.

Our analytics stack may include internal Wizzou tracking systems, Google Analytics, Google Tag and related Google measurement technologies, Onetagger and other analytics or measurement technologies used from time to time.

Where consent is required for analytics technologies, we rely on your consent. Strictly necessary technical processing may be based on our legitimate interest in operating, protecting and maintaining our websites.

12. ADVERTISING AND MARKETING MEASUREMENT

Subject to your consent where required, Wizzou may use advertising and conversion measurement technologies to measure campaigns, understand how visitors arrive at our websites, build audiences and improve advertising performance.

These technologies may be provided by platforms including:

  • Google Ads and related Google advertising services;
  • Meta advertising services;
  • Onetagger;
  • internal Wizzou tracking technologies;
  • other advertising, attribution or measurement providers used by Wizzou from time to time.

These providers may receive online identifiers, device information, interaction data, conversion information and similar data depending on the technology used and your consent preferences.

More detailed information about cookies and similar technologies should be read together with Wizzou's Cookie Policy.

13. NEWSLETTERS AND DIRECT MARKETING

Wizzou may send newsletters, commercial updates and information about our services where permitted by applicable law.

Where consent is required, marketing communications will only be sent after you have provided the necessary consent.

In certain business relationships, Wizzou may rely on legitimate interests to communicate information about relevant services where this is permitted by law and reasonably expected in the context of the existing relationship.

You can unsubscribe from electronic marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting privacy@wizzou.com.

We may retain limited information necessary to record your opt-out and ensure that your marketing preference is respected.

14. RECRUITMENT AND JOB APPLICATIONS

When you apply for a job, freelance engagement, internship or other position with Wizzou, we process the information necessary to evaluate your application.

This may include your name, contact details, CV, employment history, education, skills, portfolio information, references and communications with Wizzou.

The legal basis may include taking steps before entering into a contract, our legitimate interest in recruiting suitable candidates and, where applicable, your consent.

Unsuccessful application information will not be retained longer than reasonably necessary for the recruitment process and any legitimate follow-up purposes, unless you consent to longer retention or a longer period is required by law.

15. CASE STUDIES, TESTIMONIALS AND PUBLIC REFERENCES

Where Wizzou publishes customer case studies, testimonials or project references, we may process professional contact information and other information relating to identifiable representatives of the relevant customer.

Where appropriate, publication will be based on consent, contractual arrangements or our legitimate interest in documenting and promoting our work, taking into account the reasonable expectations and rights of the individuals concerned.

Non-public personal or confidential information will not intentionally be published merely for marketing purposes without an appropriate legal basis.

16. SECURITY, FRAUD PREVENTION AND ABUSE

We process technical, account and usage information to maintain the security and integrity of our websites, systems and infrastructure.

This may include processing for:

  • authentication and access control;
  • fraud prevention;
  • spam and abuse detection;
  • malware detection;
  • network and application security;
  • incident investigation;
  • logging and monitoring;
  • enforcement of contractual and acceptable-use requirements.

The legal basis is generally Wizzou's legitimate interest in protecting its services, customers, infrastructure and business, and where applicable compliance with legal obligations.

We may process personal data where necessary to comply with applicable laws, regulatory requirements, court orders and other binding legal obligations.

We may also process or retain information where reasonably necessary to establish, exercise or defend legal claims, enforce contractual rights, prevent fraud or respond to lawful requests from competent authorities.

18. COOKIES AND SIMILAR TECHNOLOGIES

Wizzou websites may use cookies, pixels, tags, local storage and similar technologies.

Some technologies are necessary for websites and services to function correctly. Others are used for analytics, personalisation, advertising and conversion measurement.

Where required by applicable law, non-essential tracking technologies will be used based on your consent.

You may manage applicable consent choices through the consent controls made available on the relevant Wizzou website.

For additional information about the technologies used, purposes and available controls, see our Cookie Policy.

19. SERVICE PROVIDERS AND PROCESSORS

Wizzou uses third-party service providers to operate its business and provide its services.

Depending on the relevant processing activity, these providers may process personal data on our behalf or act as independent controllers.

Providers and categories of providers used by Wizzou may include:

  • Microsoft 365 and related Microsoft services for email, collaboration and productivity;
  • Mollie and other payment service providers for payment processing;
  • Yuki and other accounting or financial administration providers;
  • Zendesk and other customer support or ticketing platforms;
  • Odoo and other customer relationship management, administration or business software providers;
  • Cloudflare and other network, security, DNS, CDN or infrastructure providers;
  • hosting, cloud, storage and data-centre providers;
  • analytics and measurement providers;
  • advertising platforms;
  • email and communications providers;
  • professional advisers such as accountants, auditors and legal advisers;
  • suppliers, subcontractors and technical partners involved in providing our Services.

The specific providers used may change over time as our services and technical infrastructure evolve.

Wizzou aims to select providers that offer appropriate data protection and security safeguards in relation to the processing they perform.

20. SHARING OF PERSONAL DATA

We do not sell personal data as a standalone commercial product.

We may disclose personal data where reasonably necessary to:

  • provide or support our Services;
  • process payments and accounting;
  • operate our websites and infrastructure;
  • perform analytics or advertising activities based on applicable legal requirements and consent choices;
  • work with professional advisers and suppliers;
  • protect Wizzou, our customers or third parties;
  • comply with legal obligations or lawful requests;
  • establish, exercise or defend legal claims;
  • complete a merger, acquisition, restructuring, financing or transfer of all or part of our business, subject to appropriate safeguards.

21. INTERNATIONAL DATA TRANSFERS

Some service providers used by Wizzou may process personal data outside Belgium or outside the European Economic Area.

This may include providers with operations in countries such as the United States.

Where personal data is transferred outside the European Economic Area and the recipient country has not been recognised as providing an adequate level of protection, Wizzou will rely on an appropriate transfer mechanism where required by law.

Such mechanisms may include European Commission Standard Contractual Clauses, an applicable adequacy decision, the EU-U.S. Data Privacy Framework where applicable, or another lawful transfer mechanism.

Additional organisational or technical safeguards may be used where appropriate in light of the relevant processing and transfer risk.

22. DATA LOCATION AND INFRASTRUCTURE

Wizzou may process and store personal data using infrastructure operated directly by Wizzou as well as infrastructure or services supplied by third parties.

The technical location used for a particular service may depend on operational, security, availability, contractual and technical requirements.

Where an Agreement or data processing agreement contains specific data-location commitments, those commitments take precedence for the relevant Service.

23. DATA RETENTION

Wizzou retains personal data only for as long as reasonably necessary for the purposes for which it was collected and for any applicable legal, contractual, accounting, security or dispute-resolution requirements.

Retention periods vary depending on the nature of the data and processing purpose.

For example:

  • customer and contractual information may be retained during the customer relationship and afterwards where necessary for legal, accounting or dispute-resolution purposes;
  • accounting and invoicing information is retained for the period required by applicable Belgian accounting and tax legislation;
  • business enquiries may be retained for a reasonable period to manage follow-up and future business opportunities;
  • support records may be retained where useful for service history, troubleshooting, security and contractual purposes;
  • technical and security logs are generally retained for a limited period appropriate to their operational or security purpose, unless longer retention is required for an incident or legal claim;
  • marketing information may be retained until consent is withdrawn, an objection is made or the information is otherwise no longer required, subject to retention of suppression records where necessary;
  • recruitment information is retained only for the recruitment process and a reasonable period afterwards unless a longer period is justified or agreed.

Data may be retained for longer where necessary to comply with legal obligations, preserve evidence, investigate abuse, resolve disputes or establish, exercise or defend legal claims.

24. DATA SECURITY

Wizzou uses technical and organisational measures intended to protect personal data against unauthorised access, alteration, disclosure, accidental loss and unlawful processing.

Depending on the relevant system and risk, these measures may include access controls, authentication mechanisms, encryption, network security, logging, monitoring, backup procedures, infrastructure isolation and organisational access restrictions.

Access to personal data is limited to persons and service providers who reasonably require access for their role or the provision of the relevant Service.

No information system or method of electronic transmission can be guaranteed to be completely secure. Wizzou therefore cannot guarantee absolute security.

25. PERSONAL DATA BREACHES

Where Wizzou becomes aware of a personal data breach for which it acts as controller, Wizzou will assess the incident and take appropriate steps in accordance with applicable data protection law.

Where notification to the competent supervisory authority or affected individuals is legally required, Wizzou will make the required notification within the applicable legal framework.

Where Wizzou acts as processor, Wizzou will inform the relevant controller of a qualifying personal data breach in accordance with the applicable data processing agreement and legal requirements.

26. YOUR DATA PROTECTION RIGHTS

Subject to the conditions and limitations provided by applicable law, you may have the right to:

  • obtain information about the processing of your personal data;
  • request access to your personal data;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of personal data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • object to direct marketing at any time;
  • request portability of certain personal data;
  • withdraw consent at any time where processing is based on consent;
  • lodge a complaint with a competent supervisory authority.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

Some rights are not absolute and may not apply where Wizzou has a legal obligation or other lawful reason to continue processing particular information.

27. HOW TO EXERCISE YOUR RIGHTS

To exercise a data protection right or ask a privacy-related question, contact Wizzou at privacy@wizzou.com.

Please provide sufficient information for us to understand and respond to your request.

Where reasonably necessary, Wizzou may request additional information to verify your identity before disclosing, changing or deleting personal data.

Wizzou will respond within the time limits required by applicable data protection law.

28. RIGHT TO LODGE A COMPLAINT

If you believe Wizzou has processed your personal data in violation of applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.

In Belgium, the competent authority is the Belgian Data Protection Authority.

More information is available at https://www.dataprotectionauthority.be.

You may contact us first at privacy@wizzou.com if you would like us to investigate or resolve a concern directly.

29. AUTOMATED DECISION-MAKING

Wizzou does not currently use personal data collected through the Wizzou website or ordinary Wizzou business relationship to make decisions based solely on automated processing that produce legal effects or similarly significant effects concerning individuals.

If this changes, Wizzou will provide the information and safeguards required by applicable law.

30. SPECIAL CATEGORIES OF PERSONAL DATA

Wizzou does not intentionally request or require special categories of personal data, such as health information, biometric data, religious beliefs, political opinions or information concerning a person's sex life, as part of ordinary interactions through the Wizzou website or normal customer relationships.

Please avoid providing such information unless it is genuinely necessary for a specific purpose and an appropriate lawful basis exists.

If special-category information is provided to us incidentally, we will handle it in accordance with applicable data protection requirements.

31. CHILDREN

Wizzou's websites and services are primarily intended for businesses and professionals and are not directed at children.

We do not knowingly seek to collect personal data from children through our general website or ordinary business services.

If you believe a child has provided personal data to Wizzou inappropriately, please contact privacy@wizzou.com.

Wizzou websites may contain links to or integrations with third-party websites, applications, social networks or other services.

Wizzou does not control how independent third parties process personal data when you interact directly with their services.

You should review the privacy information provided by the relevant third party before providing personal data to it.

33. BUSINESS TRANSFERS

If Wizzou is involved in a merger, acquisition, restructuring, financing, sale of assets or transfer of all or part of its business, personal data may be transferred as part of that transaction where legally permitted.

Appropriate confidentiality and data protection measures will be applied where required.

34. CHANGES TO THIS PRIVACY POLICY

Wizzou may update this Privacy Policy from time to time to reflect changes in our services, technology, processing activities, suppliers or applicable law.

The current version will be published on the Wizzou website together with the date of the most recent update.

Where a change materially affects how we process personal data and additional notice or consent is required by law, Wizzou will take the appropriate steps before the relevant change takes effect.

35. CONTACT

For questions about this Privacy Policy, the processing of your personal data or the exercise of your data protection rights, contact:

Connexeon BV, trading as Wizzou
Emiel Banningstraat 47 / 5
2000 Antwerp
Belgium

Email: privacy@wizzou.com

Privacy Policy | Wizzou